Parsons Auto Electrics


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Terms and Conditions

Definitions
"We" "Us" or "Our" refers to Parsons Auto Electrics and can include any employee or other organisation acting on its behalf.

"Customer" means an individual or company who purchases goods or services from Parsons Auto Electrics.

Opening times
Our given opening times are 8.30am - 5.30pm Monday to Friday, during which time a telephone enquiries service will be available.

Correspondence
We are not obliged to answer all emails or telephone calls, any abusive or threatening contact will be forwarded to police we do not have to provide a reason. We are unable to receive and therefore unable to answer SMS text messages.

The given company address is for postal correspondence only. The address will not provide information or services of Parsons Auto Electrics via telephone or personal visit.

Sub-Contracting
On occasions, Parsons Auto Electrics will forward parts and devices by post or courier to other companies for testing etc and accepts no responsibility if the return of parts/devices are delayed.

Call outs and appointments

A non-refundable booking deposit of 20 will be charged to the customers for a call out via credit or debit card. When a call out takes place, a minimum of a further 28 will be charged. Any further costs will be discussed with the customer.

Parsons Auto Electrics are unable to give a specific time of appointment/ Call out, but aim to attend as near to the given time as possible. There may be instances where appointments will be cancelled by us and in which case, we will endeavour to inform the customer of the cancellation and make arrangements for another appointment. We do not need to give a reason for the cancellation.

Where the customer does not comply with the agreed appointment/call out or cancels an appointment giving less than 24 hours notice, the minimum call out fee of 48 (includes 20 booking deposit) will still be charged.

Correspondence relating to call outs and appointments, including cancellations will only be accepted via telephone call or voicemail message; emails & text messages will not be accepted.

Payment
Parsons Auto Electrics are able to accept payment by Credit/Debit Card, Cheque or Cash. An additional 5% charge will be added to payments made by credit cards.

We are unable to provide credit to customers, goods and services must be paid for upon completion of work. All goods remain the property of Parsons Auto Electrics until payment is made in full. There may be instances when payment is required from the customer in advance, for example: when ordering parts.

Warranty

Unless otherwise stated, Parsons Auto Electrics offer 12 months parts and labour warranty on goods/services - this is non-transferable.


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